Filipe de Abreu

Resume & Experience

CloudOps & DevOps Engineer

Guarulhos - SP, Brazil

filipe.queiroz.abreu@gmail.com

+55 11 96859-7371

LinkedIn Profile

GitHub Profile

Professional forged in the trenches of heavy infrastructure and critical support, who transitioned into a dedicated Cloud Operations and DevOps Engineering role. Passionate about eliminating manual toil by automating workflows with PowerShell and Python, managing infrastructure as code with Terraform, and building scalable, highly available environments on AWS.

Core Competencies

Cloud & Infrastructure

AWS (EC2, S3, RDS, Lambda, SSM, IAM, Route 53), Azure (VM, Entra ID)

Automation & DevOps

Terraform, Ansible, Docker, GitHub Actions, Git, Postman

Scripting

Python (Boto3, Pandas), PowerShell (WMI/Remoting), Bash Shell Scripting

Databases & OS

SQL Server, PostgreSQL, T-SQL, Linux (Red Hat/Ubuntu), Windows Server

Professional Experience

2024 - Present

System Analyst & Cloud Operations

SKF

  • Bulk Server Orchestration: Automated fleet management of 10+ Windows and RDS servers simultaneously using PowerShell (Invoke-Command), eliminating manual administrative toil for service restarts and data extraction.
  • System Health & Observability: Leveraged Datadog for continuous monitoring of critical infrastructure. Combined platform telemetry with deep-dive analysis using Event Viewer and PowerShell to rapidly triage incidents and isolate root causes before they impacted end-users.
  • Proactive Diagnostics: Developed automation for log parsing, connectivity testing, and user management, shifting focus from reactive support to proactive engineering.
  • Application Reliability & Cloud: Collaborated directly with L3 engineering teams to support, test, and maintain highly available AWS cloud environments and APIs.
  • Hybrid Database Management: Managed SQL Server environments (On-premises & AWS RDS), overseeing installation, performance monitoring, restoring backups from S3, and automating routine tasks with PowerShell and T-SQL.
2022 - 2024

Tier 2 IT Operations Analyst (Automation Focus)

Tata Consultancy Services - Exelon/Constellation

  • Remote Package Management: Developed modular PowerShell scripts using WMI and PSSessions to orchestrate software lifecycles (install, upgrade, uninstall), enabling silent remote deployments and reducing manual effort by 80%.
  • Workflow Optimization: Identified recurring L1/L2 tickets using Python and Pandas, building custom automation utilities to resolve them, significantly reducing Mean Time to Resolution (MTTR).
  • Automated Remediation Tools: Engineered script-based solutions to instantly resolve complex application failures (e.g., cache corruption) programmatically on remote endpoints without user interruption.
  • Environment Support: Provided administration for high-criticality Azure cloud-based environments involving Office 365, Citrix, Azure VMs, SCCM, EntraID, and Active Directory domains.
2021 - 2022

Windows and Linux Systems Administrator

Intel

  • Linux Automation: Leveraged Bash Shell Scripting and CLI utilities (sed/awk) to automate log analysis and streamline server configuration updates.
  • Network & Infrastructure Ops: Administered Linux-based network infrastructure (Proxy, VPN, DHCP). Managed on-premise Data Center environments, overseeing server deployment, cabling, and hardware troubleshooting.
2016 - 2020

Technical Support Analyst

Dell Technologies

  • Performed low-level hardware diagnostics and failures analysis.
  • Provided advanced troubleshooting for Windows and Linux (Ubuntu) environments, assisting users with remote OS deployment and configuration.

Certifications & Education

Certifications

  • AWS Certified Solutions Architect - Associate
  • AWS Certified Cloud Practitioner
  • Scrum Foundation Professional

Education

  • MBA in Data Science and Analytics
    Universidade de Sao Paulo (USP/ESALQ) - Expected 2026
  • Bachelor of Computer Science
    Nove de Julho University - 2023
  • Technology in Systems Analysis and Development
    Eniac University - 2015